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Jewelry Store Boosts Anniversary Sales with QR-Driven Postcard Campaign
The Challenge
A luxury jewelry retailer wanted to increase anniversary-related gift sales by reaching partners who were likely shopping for meaningful gifts but hadn’t yet visited their store. While walk-in traffic was strong around major holidays, the business had difficulty capturing new customers during off-peak gifting seasons like anniversaries. They needed a campaign that could emotionally resonate, stand out in the mail, and drive immediate product exploration via mobile.
The Strategy
The retailer used OMNI reach SMB — an AI-powered direct marketing engine — to launch a cross-channel postcard and digital campaign. The postcard featured elegant visuals of an anniversary moment, romantic lighting, and the message “Celebrate Love That Lasts.” A prominently placed QR code directed recipients to a curated collection of anniversary favorites, including customizable pieces. OMNI reach used purchase behavior, household income, and relationship status proxies to identify high-likelihood partners within a specific ZIP code radius. Google and Facebook ads followed recipients online, reinforcing the offer with emotional messaging and real customer photos.
The Results
The campaign delivered 48 total responses and 33 tracked phone or in-store inquiries, resulting in $22,800 in sales from engagement rings, anniversary pendants, and upsell services like engraving. Nearly half of the purchases came directly from the QR code landing page, with several clients converting after seeing both the postcard and an Instagram ad. The campaign yielded a 415% ROI and became a top performer among the brand’s niche gifting segments.
Key Takeaways
OMNI reach AI helped the brand target shoppers most likely to be in the gift-buying mindset
QR code product discovery made the catalog instantly accessible during emotional moments
Romantic visuals and cohesive retargeting created a high-converting omnichannel experience
Customer Reviews
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